Returns

If you purchase a product that is faulty, damaged or not fit for its intended purpose, we can provide you with an exchange, credit or refund, at our discretion.

To make a return, simply:
1. Ensure the product is in its original packaging
2. Retain your original receipt/invoice
3. Contact us within 7 days of delivery to advise of the problem. We’ll organise a pick up and discuss your request for an exchange, refund or credit.
4. Returns for "Change of Mind" will be at our discretion.
5. Contact us here.

Return Policy for Portwest Apparel and Protective Workwear

• A 20% restocking fee applies to approved returns and will be deducted from the refund amount.
• Return shipping to the supplier in Altona, VIC is arranged at the customer’s cost.
• To be eligible for a return, items must be unused, unworn and returned in their original packaging.
• Custom or embroidered items are not eligible for return, unless required under Australian Consumer Law.